Terms & Conditions

To initiate any project and secure your place in our production queue, a non-refundable advance payment of 10% of the total project value is strictly required before any work commences.

The remaining balance will be invoiced according to the milestone schedule agreed upon in your specific project proposal. All payments must be made promptly. We reserve the right to suspend work on any project where payments are delayed past their due dates, which may consequently affect project delivery timelines.

Pixahunt is committed to meeting delivery estimates. All timeline estimates provided in project proposals are calculated strictly in working days (excluding weekends and statutory public holidays).

Due to the dynamic nature of design and development projects, we operate with a built-in time flexibility buffer of five (5) working days. Therefore, you should anticipate that the final deliverables may be submitted up to five (5) days prior to, or five (5) days following the originally stated deadline. We guarantee that project completion will not exceed this maximum 5-day grace period, provided that client feedback and assets are delivered on time.

To ensure project alignment and maintain velocity, we require an organized feedback loop. Conflicting feedback from different members of a client's team (e.g., one person requesting a change while another rejects it) often leads to significant delays. We kindly request that you review the deliverables collectively with your team and submit consolidated, unified feedback.

Furthermore, active communication is mandatory. We require all clients to participate in a minimum of two (2) weekly synchronization meetings during active project phases. If you or your representative are unable to attend two meetings in a given week, attendance at a minimum of one (1) weekly meeting is mandatory to ensure project continuity and rapid conflict resolution.

Our commitment extends to the final handover. Upon project completion, we want to ensure you comprehensively understand how to utilize, manage, and edit your new digital assets.

Should you require specific technical guidelines, CMS training, or editing manuals, please formally request them prior to the project wrap-up phase. We will gladly document these procedures for your team to ensure you have total operational control moving forward.

Pixahunt strives to be available nearly 24 hours a day across our support channels to accommodate our international clientele. If you experience any issues, require urgent changes, or need to discuss project pivot requests, you must contact us immediately. Prompt communication enables us to swiftly integrate your requests without derailing the project timeline.

Upon the final clearance of all outstanding invoices, the intellectual property rights to the final, completed designs and developed source code transfer directly to you (the Client).

Pixahunt retains the right to display the completed work in our digital portfolios, case studies, and marketing materials unless a specific Non-Disclosure Agreement (NDA) has been signed prior to the project's inception. We also retain ownership over preliminary sketches, unused concepts, and proprietary development frameworks utilized to build your product.

In the event that the Client wishes to terminate the project prior to completion, written notice must be provided immediately. As stated in Section 1, the initial 10% deposit is strictly non-refundable. The Client will also be invoiced for all work completed up to the date of formal cancellation beyond the initial deposit value. Pixahunt reserves the right to terminate the agreement should the client repeatedly fail to meet communication requirements or default on payment milestones.

While Pixahunt guarantees that our services are delivered with industry-standard care and professional skill, we cannot guarantee specific business outcomes (e.g., specific traffic volumes or sales increases). Pixahunt's total liability under this agreement, whether in contract, tort, or otherwise, shall be limited to the total fees paid by the client for the specific project in question.